about us

During the years 2006-2009, after having distributed
for more than a decade a German email marketing platform,
we knew the importance of the smtp server reputation.

There was only one way to guarantee it:
a dedicated smtp server, with dedicated IP address, for each customer.

Our task is: "to deliver your emails".
We work hard for it every day.

Providing a reliable, constantly monitored environment.

Giving you full control and the awareness of the outgoing emails,
so that the recipients will receive and trust your messages.

contacts

To get in touch with us for commercial or technical issues:

1. Web form: contact us form

2. Telephone: +41 61 5000365

3. Messages: +41 79 6276163

Our office is open Monday to Friday, between 9:00 a.m. and 7:00 p.m. (Central European Time).

How to reach us:

• Park+Rail at the railway station
  6855 Stabio - Switzerland
  
  
• Milano Malpensa (MXP)
  international airport
  
  

VAT/EU VAT ID no. IT02457460125

plans & pricing

	RealSender single dedicated smtp server it can send up to 10,000 emails per week (generally used for 1-to-1 / transactional emails)
	HighSender one email gateway to multiple dedicated smtp servers relays over 2 to 100 servers, automatically balanced it can send up to 1,000,000 emails per week (generally used for newsletters / mass mailings)
	services identified as “apps” have an additional cost please contact us for more information

terms of service

RealSender has a zero tolerance for SPAM (unsolicited email advertising). Customers sending out unsolicited commercial email or prohibited advertising or other harassing or illegal materials through email, will be subject to immediate account termination without any refund. Repeated mailing to wrong recipients and the failure to comply with the weekly limit are considered a “spammer behaviour”.

The “email from addresses” for each RealSender account must be under one or more domain names registered by the same company. Each server can send up to 10,000 emails per week. The number of recipients for each piece of email is limited to 100. RealSender service is provided for business use only: both a full mailing address and tax id number are required.

RealSender simply conveys the emails and does not check the content thereof under legal, factual or other aspects. RealSender is furthermore not responsible for the content of the emails it conveys.

Customer agrees to indemnify RealSender against any liability for any and all use of Customer’s account. Furthermore, Customer agrees to indemnify and hold RealSender harmless from any claims and expenses, including reasonable attorney’s fees, related to Customer’s violation of the Service Agreement or Customer’s direct or indirect damage to another party.

Customer expressly agrees that use of RealSender’s service is at customer’s sole risk. Neither RealSender nor any of its information providers, licensers, employees, or agents warrant that the service will be uninterrupted or error free; nor does RealSender or any of its information providers, licensers, employees, or agents make any warranty as to the results to be obtained from use of the service. the service is distributed on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose or otherwise, other than those warranties which are implied by and incapable of exclusion, restriction, or modification under the laws applicable to this service agreement. Neither RealSender nor anyone else involved in creating, producing or delivering the service shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to use the service or out of any breach of any warranty. Customer expressly acknowledges that the provision of this paragraph shall also apply to all third party content and any other content available through the service.

Upon notice provided in written, faxed or emailed form to the Customer, RealSender may modify this Service Agreement or prices, and may discontinue or revise any or all aspects of the Service in its sole discretion without prior notice.

RealSender is a registered trademark in US and EU since 2010.

limits of our offer

• For each customer, a dedicated smtp server is prepared, tuned and kept active 24/7.
  This has a minimum cost that you won’t find in shared smtp environments,
  which on the other hand offer very few guarantees and high risks for those who use them.

• We do not control the content of the messages sent, these can cause the delivery to the Spam / Junk folder.

• Some freemail providers, per default deliver messages from unknown senders to the junk mail folder.
  
  Their antispam system learns from what their users do with the messages they receive.
  If the individual recipient flags once the received mail as NON spam, it will learn that they are valid messages
  and will begin delivering them to the “Inbox” folder instead of “Junk”.
  
  Alternatively, the sender must be in the address book of the recipient or have previously exchanged emails.
  
  Our technical staff will help you to identify these cases and to implement an effective delivery strategy.

privacy policy

RealSender simply conveys the emails on behalf of its customers and does not monitor or archive the content.

We keep the logs of the last 7 days and the statistics related to the traffic generated, which are available to the customers as described here:
Logs & delivery
Statistics

The use of the service is subject to acceptance by our customers of the Terms of service.

In case of abuse we act quickly, thanks to the automatic monitoring system on blacklistings.

All of our servers’ homepages advertise the email address to report unsolicited advertising emails transmitted by our customers: [abuse@realsender.com] (mailto: abuse@realsender.com)

The Data Protection Officer can be reached filling this form.

glossary

• Closed loop marketing
  the process by which customer data can feed your marketing campaigns and drive up sales performance.

• DomainKeys Identified Mail (DKIM)
  DKIM is an email authentication protocol that enables the sender to use public-key cryptography to sign outgoing emails in a manner that can be verified by the receiver. The DKIM specification is based on the prior protocols Domain Keys and Identified Internet Mail. DKIM is defined in IETF RFC 4871. The DKIM standard is already being adopted by Gmail and other large corporations to completely eliminate phishing and spoofing from internet mail.

• email authentication technology that verifies whether an email message originates from the domain name it claims to have been sent from [2]. Ensuring a valid identity on an email has become a vital first step in stopping spam, forgery, fraud, and even more serious crimes. [3]

• Internet Engineering Task Force (IETF)
  the Internet Engineering Task Force is a large open international community of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet. It is open to any interested individual. The goal of the IETF is to make the Internet work better.

• Message Transfer Agent (MTA)
  any system running SMTP routing software that can take a message, process it, look up destination information in DNS (or other routing table), and deliver to the intended receiving system. MTAs are typically server applications such as Sendmail, Microsoft Exchange, Postfix, Lotus Domino, qmail, PowerMTA, etc.

• secure smtp
  extension to the SMTP service that allows an SMTP server and client to use TLS (Transport Layer Security) to provide private, authenticated communication over the Internet. [1]

• Sender Policy Framework (SPF)
  SPF is a path-based email authentication protocol that allows email receivers to determine if the sender is authorized to use the domains in the message’s header by evaluating the IP address of the sender’s outbound MTA based on information published by the sender in DNS TXT records. SPF is defined in IETF RFC 4408.

• Simple Mail Transfer Protocol (SMTP)
  is an Internet standard for electronic mail (e-mail) transmission across Internet Protocol (IP) networks. SMTP was first defined by Jonathan Postel in IETF RFC 821 (1982), and last updated by IETF RFC 5321 (2008) which includes the extended SMTP (ESMTP) additions, and is the protocol in widespread use today. SMTP is specified for outgoing mail transport and uses port 25.

• Transport Layer Security (TLS)
  the TLS protocol provides communications security over the Internet. The protocol allows client/server applications to communicate in a way that is designed to prevent eavesdropping, tampering, or message forgery. TLS is an IETF standards track protocol, last updated in RFC 5246.

References:

[1] RFC 3207 - SMTP Service Extension for Secure SMTP over Transport Layer Security
[2] 2008 OTA State of the State of Email Authentication Report
[3] Email Authentication by David MacQuigg